Privacy Policy

​

Information We Collect

​

When you visit our website, contact us, request services, or make a booking, we may collect:

• Your name
• Phone number
• Email address
• Service address
• Billing or payment information
• Information about the services you request
• Messages or other information you voluntarily provide

​

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and information about how you use our website.

​

​

How We Use Your Information

​

We may use your information to:

​

• Provide and schedule services
• Communicate with you about appointments and services
• Process payments
• Respond to questions and customer-service requests
• Send important service-related messages
• Improve our website and services
• Prevent fraud or unauthorized activity
• Comply with applicable laws

​

We do not sell your personal information.

​

​

Payments

​

Payments made through our website may be processed by third-party payment providers. Smooshy generally does not store complete credit or debit card numbers.

Payment providers may collect and process information according to their own privacy policies and terms.

​

​

Cookies

​

Our website may use cookies and similar technologies to help the website function properly, understand website traffic, remember preferences, and improve your experience.

​

You may be able to control cookies through your web browser.

​

​

Third-Party Services

We may use third-party services for website hosting, payment processing, scheduling, analytics, communications, and other business functions.

These providers may receive information as reasonably necessary to provide their services.

​

​

Information Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

​

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

​

​

Information Retention

​

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

​

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

You may also opt out of certain marketing communications.

To make a privacy-related request, please contact Smooshy.

​

​

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

​

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date shown at the top of this page.

​

​

Legal Disclaimer

The information provided on the Smooshy website is for general informational purposes only.

​

While we make reasonable efforts to keep our website information accurate and current, Smooshy does not guarantee that all information is complete, accurate, or error-free.

Smooshy provides pet waste removal and related services. Pricing, availability, scheduling, and services may vary depending on location, property conditions, and other circumstances.

​

Customers are responsible for providing accurate information and reasonable access to the service location.

Smooshy is not responsible for circumstances outside of our reasonable control.

​

Nothing on this website constitutes legal, financial, veterinary, medical, or other professional advice.

To the extent permitted by applicable law.

Smooshy is not responsible for indirect, incidental, or consequential damages arising from the use of this website or our services, except where such liability cannot legally be excluded.

We reserve the right to change our services, pricing, website content, policies, and terms at any time.

 

 

Service Terms & Conditions

By booking or using Smooshy services, you agree to the following terms.

Service Access

​

Customers must provide reasonable access to the property and areas where service is requested.

 

If our team cannot access the property because of a locked gate, inaccessible area, or other customer-controlled issue, the visit may be considered a missed service and may be subject to applicable service or cancellation fees.

​

​

Pets

Customers are responsible for securing pets when necessary.

Smooshy reserves the right to refuse or discontinue service if an animal presents a safety risk to our employees or contractors.

​

​

Property Conditions

Smooshy will take reasonable care while performing services. Customers should notify us of known hazards, fragile areas, construction, landscaping concerns, or other conditions that could affect service.

​

​

Weather and Unsafe Conditions

Services may be delayed, rescheduled, or canceled when weather or property conditions create an unsafe environment for our team.

​

​

Pricing

Prices are based on the service selected and information provided by the customer.

Smooshy reserves the right to adjust pricing when property conditions, service frequency, waste volume, or requested services differ substantially from the original information provided.

Any applicable price changes will be communicated to the customer.

​

​

Recurring Services

Customers who sign up for recurring services may be charged according to the selected service schedule and pricing.

Customers may cancel or modify recurring services according to Smooshy's cancellation policy.

​

​

Cancellations and Rescheduling

Customers should provide reasonable notice when canceling or rescheduling an appointment.

Late cancellations, missed appointments, or inaccessible properties may be subject to applicable fees.

​

​

Payments

Payment is due according to the payment terms presented when the service is booked.

Smooshy reserves the right to suspend or discontinue service when an account has an outstanding balance.

​

​

Refunds

Refunds are handled on a case-by-case basis and may depend on the circumstances of the request and the service provided.

If you believe there was an issue with your service, please contact Smooshy as soon as reasonably possible so we can address the concern.

​

​

Service Quality

Smooshy strives to provide reliable and thorough pet waste removal services. Because outdoor conditions and property conditions can vary, we cannot guarantee that every individual piece of waste will be identified or removed under every circumstance.

​

​

Website Use

By using the Smooshy website, you agree not to use the website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the website or its services.

Website content, including text, graphics, logos, photographs, and other materials, may not be copied, reproduced, or used for commercial purposes without permission from Smooshy.

​

​

Contact Us

If you have questions about this Privacy Policy, Legal Disclaimer, or Service Terms & Conditions, please contact us.

Smooshy
 

• Email: Hello@asmooshycompany.com
  Phone: (920) 713-6916